FAQs
Need More Help?
Everything You Need to Know
Is HalleyBall safe for children?
Safety is our top priority. WARNING: Strangulation hazard – Not suitable for children under 3 years due to the long tail. For children up to 8 years old, HalleyBall must always be used under strict adult supervision. To ensure a safe experience, always play in large, open spaces away from roads, power lines, or bystanders.
Do you ship across the EU?
Yes, we ship to all member states of the European Union and Norway! We dispatch all orders on the next business day. Delivery times typically range from 3–7 business days. Regarding tracking, we follow the standard practices of the local shipping provider in your specific country. If the local carrier provides tracking for standard shipments, that information will be automatically sent to you via email.
Can I change my order after placing it?
Because we aim to get your HalleyBall on its way as fast as possible, orders are processed almost immediately. Therefore, we are unable to make changes once an order has been placed. Please double-check your shipping details and selected items before confirming your purchase!
What payment methods do you accept?
Your security is our priority. We process all payments through Revolut Business, which allows you to pay securely using Apple Pay, Google Pay, and all major Credit or Debit Cards (Visa, Mastercard). Choose the method that’s fastest and most convenient for you at checkout.
When will my HalleyBall arrive and can I track it?
We move fast! Your order is dispatched the very next business day. Delivery times across the EU and Norway typically range from 3–7 business days. Regarding tracking, we follow the standard practices of the local shipping provider in your specific country. If the local carrier provides tracking for standard shipments, we will automatically pass that information along to you via email.
How far can a HalleyBall fly?
In the right hands, a HalleyBall can soar over ~10- 30 meters! The aerodynamic tail stabilizes the flight, making it possible to achieve distances and precision that a regular ball simply can’t match.
Can I play with it at the beach or in the rain?
Yes! HalleyBall is built for the elements. It loves the beach, the park, and even a bit of drizzle. Just make sure to dry the tail after a salty sea session or heavy rain to keep it in peak condition for years.
Do I need a large space to play?
Not at all! While HalleyBall loves the open air, it’s also a perfect indoor companion. You can play in a space as small as 2 meters. It’s an incredible tool for sharpening your reflexes and improving hand-eye coordination even in your living room. Just clear some space, be mindful of your surroundings, and start mastering the flight indoors! Just be careful and mindful of your surroundings try not to break anything!
Do you offer refunds or returns?
Yes! We want you to love your HalleyBall experience, no strings attached! If you’re not satisfied, you can return it within 14 days whether it’s opened or unopened. Just ship it back to our address and include a note with your email address so we can identify your order. Contact us at info at halleyball dot com for the return details! Please note that return shipping costs are covered by the customer.
Do you offer assistance at festivals or events?
Absolutely! HalleyBall is the perfect addition to outdoor festivals, beach tournaments, team-building days, and community events. We love partnering with event organizers to get people moving. Whether you are looking for a special bulk order for your attendees or want to discuss a potential brand partnership, we’d love to hear from you. Reach out to our team at info at halleyball dot com with your event details!