{"id":20,"date":"2026-02-14T20:13:31","date_gmt":"2026-02-14T20:13:31","guid":{"rendered":"https:\/\/darkblue-quail-215290.hostingersite.com\/?page_id=20"},"modified":"2026-02-26T13:14:20","modified_gmt":"2026-02-26T12:14:20","slug":"returns","status":"publish","type":"page","link":"https:\/\/halleyball.com\/en\/returns\/","title":{"rendered":"Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"20\" class=\"elementor elementor-20\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30d6910 e-con-full wd-section-stretch e-flex e-con e-parent\" data-id=\"30d6910\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea6ca32 elementor-widget elementor-widget-heading\" data-id=\"ea6ca32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bdf7c1 elementor-widget elementor-widget-wd_text_block\" data-id=\"8bdf7c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-path-to-node=\"4\"><b data-path-to-node=\"4\" data-index-in-node=\"0\">Effective Date: February 2026<\/b><\/p><p data-path-to-node=\"5\">At HalleyBall, we want you to love your experience with our products. If you\u2019re not completely satisfied, we\u2019ve made our return process as simple and fair as possible.<\/p><h4 data-path-to-node=\"6\"><b data-path-to-node=\"6\" data-index-in-node=\"0\">1. 14-Day Return Window<\/b><\/h4><p data-path-to-node=\"7\">You may request a return within <b data-path-to-node=\"7\" data-index-in-node=\"32\">14 days<\/b> of receiving your order. We want you to try the HalleyBall for yourself, so we accept returns whether the product is <b data-path-to-node=\"7\" data-index-in-node=\"157\">opened or unopened.<\/b><\/p><h4 data-path-to-node=\"8\"><b data-path-to-node=\"8\" data-index-in-node=\"0\">2. How to Initiate a Return<\/b><\/h4><p data-path-to-node=\"9\">To start a return, simply send an email to <b data-path-to-node=\"9\" data-index-in-node=\"43\">info at halleyball dot com<\/b> with your order number. To help us identify your package, please include a small note inside the return box with your <b data-path-to-node=\"9\" data-index-in-node=\"181\">name and email address<\/b>.<\/p><h4 data-path-to-node=\"10\"><b data-path-to-node=\"10\" data-index-in-node=\"0\">3. Return Shipping Costs<\/b><\/h4><p data-path-to-node=\"11\">As we are a small brand dedicated to keeping our prices fair for everyone, <b data-path-to-node=\"11\" data-index-in-node=\"75\">return shipping costs are the responsibility of the customer.<\/b> We recommend using a reliable local postal service.<\/p><h4 data-path-to-node=\"12\"><b data-path-to-node=\"12\" data-index-in-node=\"0\">4. Refunds<\/b><\/h4><p data-path-to-node=\"13\">Once we receive your returned item, we will process your refund to the original payment method within <b data-path-to-node=\"13\" data-index-in-node=\"102\">7\u201310 business days<\/b>.<\/p><ul data-path-to-node=\"14\"><li><p data-path-to-node=\"14,0,0\">Please note that original shipping fees paid at the time of purchase are non-refundable.<\/p><\/li><\/ul><h4 data-path-to-node=\"15\"><b data-path-to-node=\"15\" data-index-in-node=\"0\">5. Defective or Incorrect Items<\/b><\/h4><p data-path-to-node=\"16\">In the unlikely event that your HalleyBall arrives damaged or you receive the wrong item, please contact us immediately at <b data-path-to-node=\"16\" data-index-in-node=\"123\">info at halleyball dot com<\/b> with photographic evidence. In these cases, we will cover the costs to make it right.<\/p><h4 data-path-to-node=\"17\"><b data-path-to-node=\"17\" data-index-in-node=\"0\">6. Exchanges<\/b><\/h4><p data-path-to-node=\"18\">We do not offer direct exchanges. If you\u2019d like a different version or color, please return the original item for a refund and place a new order on our website.<\/p><h4 data-path-to-node=\"19\"><b data-path-to-node=\"19\" data-index-in-node=\"0\">7. Contact Us<\/b><\/h4><p data-path-to-node=\"20\">For any questions regarding your return, our team is here to help: <b data-path-to-node=\"20\" data-index-in-node=\"67\">info at halleyball dot com<\/b><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return policy Effective Date: February 2026 At HalleyBall, we want you to love your experience with our products. If you\u2019re<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/halleyball.com\/en\/wp-json\/wp\/v2\/pages\/20","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/halleyball.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/halleyball.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/halleyball.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/halleyball.com\/en\/wp-json\/wp\/v2\/comments?post=20"}],"version-history":[{"count":10,"href":"https:\/\/halleyball.com\/en\/wp-json\/wp\/v2\/pages\/20\/revisions"}],"predecessor-version":[{"id":767,"href":"https:\/\/halleyball.com\/en\/wp-json\/wp\/v2\/pages\/20\/revisions\/767"}],"wp:attachment":[{"href":"https:\/\/halleyball.com\/en\/wp-json\/wp\/v2\/media?parent=20"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}